So these guys at BMW Bavarian East Pretoria (it has since been closed), a motorbike dealership, got me impressed with their great customer service. The standard procedure is to lend customers a bike for a few hours to use during the day, which normally happens when one takes the bike in for service. My F650CS was giving me some trouble which actually perplexed them for more than those few hours... a few weeks actually.
So why I says they rock:
Of course there is also the element of them encouraging loyalty, but this still goes beyond the normal "customer is king" routine.